SeaRock Return & Refund Policy
At SeaRock, we are dedicated to providing premium yoga apparel designed specifically for women. We want you to feel confident and comfortable with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
Please read the following Return & Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.
Return Eligibility
We accept returns for eligible items within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
Unworn, unwashed, and unused
In its original condition
Free from stains, odors, makeup marks, pet hair, or damage
Returned with all original tags attached
Returned in the original packaging whenever possible
For hygiene and quality reasons, SeaRock reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
Final sale or clearance items
Gift cards
Promotional giveaway products
Personalized or customized items
Items marked as non-returnable at the time of purchase
Please review product descriptions carefully before placing your order.
How to Request a Return
To initiate a return, please contact our customer support team at:
Email: [email protected]
Please include:
Your order number
Full name used for the order
The item(s) you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are generally responsible for return shipping costs unless:
The item received is defective
The item received is damaged during transit
The wrong item was shipped by SeaRock
We recommend using a trackable shipping service and retaining proof of shipment. SeaRock is not responsible for packages lost during return transit.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
We sincerely apologize if your order arrives damaged, defective, or incorrect.
If this occurs, please contact us within 7 days of delivery and provide:
Your order number
A description of the issue
Clear photographs showing the problem
After review, we may offer one of the following solutions:
A replacement item
A full refund
A partial refund
Store credit
The appropriate resolution will depend on the circumstances of the claim.
Exchanges
At this time, SeaRock does not guarantee direct exchanges.
If you would like a different size, color, or style, we recommend:
Returning the original item according to this policy.
Placing a new order for the desired item.
This helps ensure the fastest processing and availability of inventory.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider, but typically take:
5–10 business days for credit and debit cards
3–7 business days for digital payment services
Additional time may be required by your financial institution
Please note that shipping fees and handling charges are generally not refundable.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
Check your bank account again.
Contact your credit card company, as posting times may vary.
Contact your bank or payment provider.
If you still have not received your refund, contact us at [email protected].
We will gladly assist you in tracking the status of your refund.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If you wish to cancel an order, please contact us as soon as possible at:
Once an order has entered processing or has been shipped, it can no longer be canceled and must instead follow the return procedure outlined in this policy.
Refused Deliveries
If a package is refused by the customer or returned due to an incorrect shipping address provided during checkout, SeaRock may deduct any applicable shipping, handling, and return fees from the refund amount.
Customers are responsible for ensuring that all shipping information is accurate before submitting an order.
International Orders
SeaRock proudly serves customers worldwide.
For international returns:
Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
Customs duties, taxes, and import fees are non-refundable.
Delivery and return transit times may vary depending on the destination country.
Please contact our support team before returning any international order.
Fraud Prevention
To protect our customers and business, SeaRock reserves the right to refuse returns, refunds, or exchanges in cases involving:
Excessive return activity
Suspected fraud
Abuse of return policies
Returned products that do not meet eligibility requirements
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
SeaRock Customer Support
Email: [email protected]
Our team is committed to ensuring that every customer enjoys a positive shopping experience and receives the support they need.
Thank you for choosing SeaRock.